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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 @startuml !pragma teoz true skinparam sequenceMessageAlign left Activate MCC [o-> MCC : Info Problem "MOBILE"/1M Activate LMTECH MCC -> LMTECH : Info Problem "MOBILE"/1M........ Activate TECHDESK MCC -> TECHDESK : Info Problem "DESKPHONE"/2M Deactivate MCC TECHDESK -> TECHDESK : ON HOLD Deactivate LMTECH Deactivate TECHDESK alt If Problem Can Solve w Pilot Activate MCC Activate Pilot Pilot <- MCC: Provide Tech Sol. "M"/U Pilot --> MCC: Problem Solved "M"/15S Activate TECHDESK MCC -> TECHDESK: Problem Solved "DP"/10S Deactivate TECHDESK Deactivate Pilot TECHDESK ->x]: Case Closed Deactivate MCC Else If Problem Need Technician Activate LMTECH LMTECH -> LMTECH: Arrange a Technician to AC Activate MCC Activate LMTECH LMTECH <-> MCC: Coordination Deactivate MCC Deactivate LMTECH End @enduml