1@startuml 2!pragma teoz true 3skinparam sequenceMessageAlign left 4Activate MCC 5[o-> MCC : Info Problem "MOBILE"/1M 6Activate LMTECH 7MCC -> LMTECH : Info Problem "MOBILE"/1M........ 8Activate TECHDESK 9MCC -> TECHDESK : Info Problem "DESKPHONE"/2M 10Deactivate MCC 11TECHDESK -> TECHDESK : ON HOLD 12Deactivate LMTECH 13Deactivate TECHDESK 14 15 16alt If Problem Can Solve w Pilot 17Activate MCC 18Activate Pilot 19 Pilot <- MCC: Provide Tech Sol. "M"/U 20Pilot --> MCC: Problem Solv 21MCC -> TECHDESK: Problem Solved "DP"/10S 22Deactivate TECHDESK 23Deactivate Pilot 24TECHDESK ->x]: Case Closed 25Deactivate MCC 26Else If Problem Need Technician 27Activate LMTECH 28LMTECH -> LMTECH: Arrange a Technician to AC 29Activate MCC 30Activate LMTECH 31LMTECH <-> MCC: Coordination 32Deactivate MCC 33Deactivate LMTECH 34End 35@enduml